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For export sales and account teams

Turn the Next Inquiry Into a Reply Ready for Review.

Give Leina the customer's email, product specifications and current price list. Get a requirements summary, a reply draft and a list of details to confirm, so you can move the conversation forward.

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Start With One Input · One inquiry plus current product and pricing files

Connect Your Data and Work Tools

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T2 Tumblers · Hamburg Inquiry

Task Demonstration

Illustrative data · Not a live run

Your Request

This customer wants 500 T2 tumblers. Use the latest price list and schedule to draft an English reply and prepare updates for the customer record.

The standard-product value and production conditions are ready. Confirm capacity and logo method, then check freight and arrival timing.

See What Is Ready for the Quote

  1. Organized

    1. Customer requirements

  2. Reference available

    2. Product and price match

  3. To confirm

    3. Configuration and shipping

  4. Needs authorization

    4. Review reply, authorize update

Standard Product Reference Value

500 units × $6.80 / unit = $3,400

Excludes logos, freight and taxes. Applies only to the illustrative 500 mL standard product at 500 units. [Q1]

When Does Production Lead Time Start?
  1. Sample and deposit confirmed
  2. 20 days of production
  3. Transit time checked separately

20 days is production time, not arrival 20 days from today. [P1]

Still Needed Before Quoting

Capacity, logo artwork and method, freight cost and transit time to Hamburg.

View Full Business Records
Item
Product
Customer Request
500 T2 units; capacity unknown
Available Evidence
500 mL / 750 mL available
Next Step
Confirm capacity and logo file
Item
Destination
Customer Request
Hamburg, Germany
Available Evidence
Requested arrival December 10
Next Step
Check shipping options and timing
Item
Quote Preparation
Customer Request
Price and lead time needed
Available Evidence
500 mL standard: $6.80/unit; MOQ 300
Next Step
Confirm configuration before final quote

This customer wants 500 T2 tumblers. Use the latest price list and schedule to draft an English reply and prepare updates for the customer record.

Start with product links, an email or an order sheet. Connect the relevant tools when account access is needed.

Example Sources

Fictional email E1, price list Q1, production note P1 and customer record C1; the email has not been sent.

E1 · Illustrative Customer Email
500 T2 tumblers for Hamburg, requested by December 10. Price, logo and lead time requested; capacity and logo method unspecified.
Q1 / P1 · Illustrative Pricing and Production
T2: 500 mL / 750 mL. The standard 500 mL version is $6.80/unit at 500 units, MOQ 300. This illustrative list excludes logos, freight and taxes. Production takes 20 days after sample and deposit confirmation. No 750 mL or custom quote supplied.
C1 · Illustrative Customer Record
Existing record C-104, owned by Alex. No next follow-up date assigned; no authorization to send or update CRM records.

When to Bring In Leina

Everything You Need for the Customer's Next Reply

The quantity is in an email, specifications are in an attachment and earlier terms are in the customer record. Leina pulls them together, matches them to your current price list and prepares the reply for review.

01

A New Inquiry Arrives

Extract quantity, model, destination and requested date, then prepare the first reply from available material.

02

The Customer Adds Requirements

Use the thread and product version to identify changes and update quote preparation.

03

A Colleague Takes Over

Summarize agreed conditions, open questions and next steps with links to the underlying records.

What You Get

01

An Inquiry Brief

See the requested product, quantity, available pricing and details still needed for a quote.

02

A Reply Ready for Review

Answer the questions your files support and ask the customer for the remaining details.

03

A Follow-Up the Team Can Pick Up

Keep agreed terms, open questions, ownership and the next action in the customer record.

Keep the Work Moving

Review the Reply, Then Keep the Follow-Up Moving

Confirm the reply and recipient, then ask Leina to send it and save the summary to the selected customer record. Keep the agreed terms and next action together for the next email or a colleague's handoff.

Leina

A Follow-Up the Team Can Pick Up

Make Inquiry Processing Repeatable

After validating the inquiry review process, arrange for new emails to be summarized, matched to customer records, and passed to an owner. Confirm app access and review steps before enabling it.

Explore Leina Workflows Read: From Inquiries to Daily Briefings

Try It With Your Own Work

Inspect the Example and Sources

Illustrative data · Expected output, not yet validated through an actual Leina run

E1 · Illustrative Customer Email
500 T2 tumblers for Hamburg, requested by December 10. Price, logo and lead time requested; capacity and logo method unspecified.
Q1 / P1 · Illustrative Pricing and Production
T2: 500 mL / 750 mL. The standard 500 mL version is $6.80/unit at 500 units, MOQ 300. This illustrative list excludes logos, freight and taxes. Production takes 20 days after sample and deposit confirmation. No 750 mL or custom quote supplied.
C1 · Illustrative Customer Record
Existing record C-104, owned by Alex. No next follow-up date assigned; no authorization to send or update CRM records.

Try With These Inputs

Use only the illustrative material below. Do not look up fictional products or send messages. This customer wants 500 T2 tumblers. Use the latest price list and schedule to draft an English reply and prepare updates for the customer record.

Item
Product
Customer Request
500 T2 units; capacity unknown
Available Evidence
500 mL / 750 mL available
Next Step
Confirm capacity and logo file
Item
Destination
Customer Request
Hamburg, Germany
Available Evidence
Requested arrival December 10
Next Step
Check shipping options and timing
Item
Quote Preparation
Customer Request
Price and lead time needed
Available Evidence
500 mL standard: $6.80/unit; MOQ 300
Next Step
Confirm configuration before final quote
Thank you for your inquiry. For the standard 500 mL T2, our current reference is USD 6.80 per unit at 500 units: USD 3,400 before logo customization, freight and taxes. Production takes 20 days after sample and deposit confirmation. Could you confirm the capacity and share your logo file and preferred method? We will then check freight and transit time to Hamburg before confirming your requested December 10 arrival.

Check These Details

  • Prices and schedules are illustrative. Real quotes, sending and record updates use current team-provided information and authorization.
Inputs and Data Access
The Customer's Inquiry
Share an email and its attachments, or specify a connected mailbox and thread. Include the customer record if there is one.
Current Product and Pricing Files
Provide specifications, prices, minimum order quantities, payment terms and production schedules. Include the version or validity date.
Follow-Up Requirements
Set the reply language, owner and destination. Match existing customers by email or record ID where possible.

Connect the mailbox or CRM needed for the task. Use current, approved files for prices, certifications and delivery commitments. Review the reply and recipient before sending; for recurring follow-up, also define when to stop and how to handle replies or failed sends.

Understand Connection Permissions
Copy a Task and Continue

You do not need every tool connected to start. Share the material first, then connect the apps needed to access accounts or save results.

Inquiry & Customer Follow-Up

@Leina Review inquiries in [mailbox] for [date range/customer], using [product files] and [price-list version]. Extract model, quantity, destination, requested date, source and missing details. Draft replies in [language]. Leave unsupported prices, certifications and lead times for confirmation. Show summaries and drafts first; do not send email or change customer records.

Continue After Review

Update the approved summary in [CRM/spreadsheet]. Find existing customers by [email or record ID] before creating a record. Set the next action to [action], owner to [name] and date to [date]. Send only the reply I approved to [email address], then return the message and record links.

Frequently Asked Questions

Can I Try It With One Inquiry?

Yes. Share one customer email, its attachments and the relevant product and pricing files. Ask for a requirements summary and reply draft first; sending and customer-record updates can follow after review.

What if prices or lead times are missing?

Leina marks the missing details and prepares questions for the customer or supply team. Confirm those answers before using them in a formal quote.

How do we avoid duplicate customers?

Look up records by an explicit email, company or CRM record ID before writing. If a match is uncertain, review candidate records before updating.

Start with one question your team needs answered.

Bring your product, customer or order context. Tell Leina what you want to get back.

Connect Your Work Tools

Continue With the Next Task

Sourcing, Orders & Delivery

Once the conversation becomes an order, follow sourcing and delivery.

Product Content & Creative Assets

Turn research and product facts into content buyers can use.

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