Summarize a Ticket History
Read Zendesk ticket [ticket ID] and the comments retrieved. Summarize the customer issue, attempted fixes, and outstanding questions, noting any limits to the history.
Zendesk
Zendesk AI Employee
Leina connects to Zendesk to help you summarize tickets and save clear support handoffs. Ask in your team chat. Leina does the work and brings back the result.
Connect Zendesk, choose what to share, and hand off your first task.
Leina + Zendesk Example Result
You
Read Zendesk ticket [ticket ID] and add an internal handoff note. Next step: ask the customer for the time of the failed export.
Leina
I’ve added an internal note with the issue, the attempts so far, and your next step.
Zendesk · Internal note added
Ticket · Internal handoff added
An internal note covering the issue, attempts, and next action.
- Context
- Export fails after selecting a full month. Retrying did not resolve it.
- Next step
- Ask the customer for the failure time so the team can investigate.
What Is a Zendesk AI Agent?
A Zendesk AI assistant helps your team make sense of ticket history and prepare the next response. It can save an internal handoff or post the customer reply you approve.
You specify the source and the destination. Leina uses the content available to your connection and returns the result for you to review.
Zendesk
Zendesk organizes support tickets, customer records, and team conversations.
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Read the ticket
Read the issue and the available ticket comments.
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Trace attempted fixes
Identify what the customer and support team tried.
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Add the internal note
Save the recap and your next step as an internal note.
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Review the handoff
Check the saved note before the next agent takes over.
What to Ask Leina to Do with Zendesk
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Write an Internal Handoff
Read Zendesk ticket [ticket ID] and add an internal note summarizing the issue, actions taken, and this next step: [instruction].
Zendesk
Send a Reviewed Support Reply
Read Zendesk ticket [ticket ID], then post this approved wording as a public reply: [reply text].
Zendesk
Save a support handoff in Notion
Read Zendesk ticket [ticket ID]. Create a Notion page under [parent page] with the issue, attempted fixes, open questions, and ticket reference.
Zendesk + Notion
Your next Zendesk task can start with a message.
Connect. Ask. Get the Result.
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
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Connect Your Account
Connect the tools involved and give Leina access to the content it needs.
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Try a Task
Share the source material, say where the result belongs, and describe what you need.
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Check the Result
Review the result and any changes in the connected app.
Put Leina to Work in Zendesk
Hand off these everyday tasks to your AI employee.
Get Current User
Get the current authenticated Zendesk user.
List Tickets
List Zendesk tickets with offset or cursor pagination.
Get Ticket
Get a Zendesk ticket and its comments by identifier.
Create Ticket
Create a Zendesk ticket with an initial comment.
Update Ticket
Update fields on an existing Zendesk ticket.
Reply To Ticket
Append a public reply or internal note to a Zendesk ticket.
List Users
List Zendesk users with optional role and pagination filters.
Get User
Get a Zendesk user by identifier.
Search Users
Search Zendesk users by email address or name.
List Organizations
List Zendesk organizations with pagination.
Get Organization
Get a Zendesk organization by identifier.
Let Zendesk Work with Your Other Tools
Tell Leina which sources to use and where the result belongs.
More Tools for Your AI Employee
Connect the Apps your work depends on, and give Leina the context to carry the task forward.
Keep the Conversation Moving. Let Leina Pick Up the Work.
Hand off a task while your team is discussing it. Leina uses your connected tools and brings the result back to the conversation.
See How Leina Works in SlackLeinaExample Result I’ve added an internal note with the issue, the attempts so far, and your next step.
Ticket · Internal handoff added
Zendesk + Leina: Your Questions, Answered
Can I get a summary without changing the ticket?
Yes. Ask for a summary of the ticket and comments. Reading a ticket does not post a reply or change its fields.
What is the difference between an internal note and a public reply?
An internal note is for the support team; a public reply is customer facing. Specify which one you want whenever you ask the assistant to add a message.
Can AI prepare wording for review before posting?
Yes. Ask it to read the ticket and return proposed wording in the conversation. Posting that wording to Zendesk requires a separate instruction to add a reply or note.
Can I use a Zendesk API token?
Yes. Supply the token, the associated user email, and your Zendesk subdomain. Account authorization is also supported.
Make Leina Your Zendesk AI Employee
Start with one task you already need to do. Tell Leina what a finished result should look like.
Connect Zendesk, choose what to share, and hand off your first task.