What to Ask Leina to Do with Zammad
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Search tickets and read their article context.
Search tickets [query], get ticket [ID], list its articles and summarize prior handling.
Add supplied text to a known ticket with explicit visibility.
Create article on ticket [ID], body [text], internal [boolean].
Get Started with Zammad
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Connect Your Account
Provide a Zammad Access Token and public instance base URL.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported Zammad Capabilities
Use AI with Zammad to search tickets, read their articles and add a supplied update.
- Research a Support Ticket
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Search tickets and read their article context.
- Search Tickets
- Get Ticket
- Add a Ticket Update
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Add supplied text to a known ticket with explicit visibility.
- Create Ticket Article
View All 9 Actions
- Get Current User
- List Tickets
- Search Tickets
- Get Ticket
- Create Ticket
- Update Ticket
- List Ticket Articles
- Create Ticket Article
- Search Users
Frequently Asked Questions
Is ticket metadata the complete conversation?
Read list_ticket_articles for the ticket’s individual articles.
Can I create a new ticket?
create_ticket requires title, group, customer and initial body.
What should I specify in my request?
Use ticket IDs and endpoint search syntax. Specify whether an added article is internal or external according to its schema.
Your AI employee for Zammad
Tell Leina what you need in your team chat. Include the source, destination, and expected result.