What to Ask Leina to Do with SupportBee
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Search tickets and read selected content before summarizing.
Search [query], get ticket [ID] and summarize the reported problem and prior context.
Create a ticket with supplied subject, requester and body.
Create ticket subject [subject], requester_email [email], text [body], notify_requester false.
Get Started with SupportBee
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Connect Your Account
Provide a SupportBee API token and company subdomain.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported SupportBee Capabilities
Use AI with SupportBee to search tickets, inspect their content and create a supplied support request.
- Research Support Tickets
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Search tickets and read selected content before summarizing.
- Search Tickets
- Get Ticket
- Create a Support Request
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Create a ticket with supplied subject, requester and body.
- Create Ticket
View All 17 Actions
- List Tickets
- Search Tickets
- Get Ticket
- Create Ticket
- List Ticket Replies
- Get Ticket Reply
- Create Ticket Reply
- List Ticket Comments
- Create Ticket Comment
- List Labels
- Add Label To Ticket
- Remove Label From Ticket
- List Users
- Get User
- Create User
- Update User
- List Teams
Frequently Asked Questions
Can ticket creation notify the requester?
The input includes notify_requester. Set it explicitly according to your task.
How is the desk selected?
The connection company subdomain selects the SupportBee desk.
What should I specify in my request?
Specify ticket IDs or query text. Creating tickets may notify the requester when notify_requester is enabled.
Your AI employee for SupportBee
Tell Leina what you need in your team chat. Include the source, destination, and expected result.