Review an Incident
Read SolarWinds Service Desk incident [ID] with layout long and summarize returned details and open questions.
solarwinds_service_desk
SolarWinds Service Desk AI Employee
Leina connects to SolarWinds Service Desk to help you summarize incidents and record service desk updates. Ask in your team chat. Leina does the work and brings back the result.
Connect SolarWinds Service Desk, choose what to share, and hand off your first task.
Leina + SolarWinds Service Desk Example Result
You
Read incident [resource ID] about the third-floor printer. Summarize the problem, owner, latest comments, and anything the next technician still needs to confirm.
Leina
The incident is still open. Maya has replaced the toner, but nobody has confirmed whether the paper jam has cleared.
Example · Incident brief
Third-floor printer handover
The comments show a completed toner replacement and an unresolved printing problem.
- Reported problem
- Print jobs stop with a paper-jam message. Priority: medium.
- Latest update
- Assigned to Maya Chen; her latest note records a toner replacement.
- Open question
- No test-page result appears in the comments. Confirm whether printing now works.
What Is a SolarWinds Service Desk AI Agent?
AI reads incident details and comments to assemble a handover brief. It can also create incidents, revise records, and save notes with the visibility you specify.
You specify the source and the destination. Leina uses the content available to your connection and returns the result for you to review.
SolarWinds Service Desk
SolarWinds Service Desk is an IT service management platform for incidents, service requests, and asset-related work.
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Read the incident history
Retrieve the detailed incident and its comments.
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Prepare the handover
Separate reported symptoms, recorded work, and unanswered questions.
What to Ask Leina to Do with SolarWinds Service Desk
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Add a Private Note
Add comment [note] to SolarWinds Service Desk incident [ID], is_private true, add_callbacks false.
solarwinds_service_desk
Your next SolarWinds Service Desk task can start with a message.
Connect. Ask. Get the Result.
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
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Connect Your Account
Connect the tools involved and give Leina access to the content it needs.
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Try a Task
Share the source material, say where the result belongs, and describe what you need.
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Check the Result
Review the result and any changes in the connected app.
Put Leina to Work in SolarWinds Service Desk
Hand off these everyday tasks to your AI employee.
List Incidents
List SolarWinds Service Desk incidents with pagination, layout, and creation or update time filters.
Get Incident
Get a SolarWinds Service Desk incident by ID, optionally including its long-layout details.
Create Incident
Create a SolarWinds Service Desk incident with assignment, tags, related resources, and JSON custom fields.
Update Incident
Update a SolarWinds Service Desk incident, including assignment, custom fields, or a state change that may close it.
Delete Incident
Delete a SolarWinds Service Desk incident by its resource ID.
Create Incident Comment
Add a public or private comment to a SolarWinds Service Desk incident, optionally triggering notifications.
More Tools for Your AI Employee
Connect the Apps your work depends on, and give Leina the context to carry the task forward.
Keep the Conversation Moving. Let Leina Pick Up the Work.
Hand off a task while your team is discussing it. Leina uses your connected tools and brings the result back to the conversation.
See How Leina Works in SlackLeinaExample Result The incident is still open. Maya has replaced the toner, but nobody has confirmed whether the paper jam has cleared.
Third-floor printer handover
SolarWinds Service Desk + Leina: Your Questions, Answered
Can I create a private note?
Yes. Set is_private true when adding an incident comment.
Can a record update close a ticket?
Yes. Updating incident state can close it; specify state changes deliberately.
Which region should I use?
Choose us, eu, or au according to where the account is hosted.
Make Leina Your SolarWinds Service Desk AI Employee
Start with one task you already need to do. Tell Leina what a finished result should look like.
Connect SolarWinds Service Desk, choose what to share, and hand off your first task.