Summarize a Recording
Get recording [UUID], read transcript pages and summarize the issue with timestamps.
screendesk
Screendesk AI Employee
Leina connects to Screendesk to help you summarize support recordings and keep their notes current. Ask in your team chat. Leina does the work and brings back the result.
Connect Screendesk, choose what to share, and hand off your first task.
Leina + Screendesk Example Result
You
Read recording [UUID] and its transcript. Summarize the customer’s export problem with timestamps, including what they tried and whether it worked.
Leina
The customer reports that CSV export stalls after changing the date range. Refreshing did not help, but a seven-day export worked in the conversation.
Example · Recording findings
CSV export support brief
Three transcript moments explain the symptom and the narrower export that worked.
- 00:42 · Reported symptom
- Customer says the export stays on “Preparing” after selecting a full month.
- 01:36 · Attempted fix
- Customer refreshed the page and reported the same result.
- 03:10 · Successful narrower export
- Customer confirms that a seven-day CSV downloaded; the month-long export remains unresolved.
What Is a Screendesk AI Agent?
AI reads a recording’s details and available timestamped transcript to pull out reported symptoms and useful moments. It can save a supplied summary back to the recording when requested.
You specify the source and the destination. Leina uses the content available to your connection and returns the result for you to review.
Screendesk
Screendesk helps support teams capture screen recordings and customer conversations for troubleshooting.
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Read the available transcript
Retrieve recording details and follow the transcript pages when ready.
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Extract the relevant moments
Keep symptoms, attempted fixes, and reported outcomes tied to timestamps.
What to Ask Leina to Do with Screendesk
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Update a Recording Summary
Update recording [UUID] summary to [text].
screendesk
Your next Screendesk task can start with a message.
Connect. Ask. Get the Result.
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
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Connect Your Account
Connect the tools involved and give Leina access to the content it needs.
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Try a Task
Share the source material, say where the result belongs, and describe what you need.
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Check the Result
Review the result and any changes in the connected app.
Put Leina to Work in Screendesk
Hand off these everyday tasks to your AI employee.
List Recordings
List Screendesk recordings visible to the authenticated user.
Get Recording
Get one Screendesk recording by UUID.
Update Recording
Update the title, summary, or description of a Screendesk recording.
Get Recording Transcript
Get one page of the timestamped transcript for a Screendesk recording.
List Users
List Screendesk workspace users. This action requires an admin token.
Search User
Find a Screendesk workspace user by email. This action requires an admin token.
More Tools for Your AI Employee
Connect the Apps your work depends on, and give Leina the context to carry the task forward.
Keep the Conversation Moving. Let Leina Pick Up the Work.
Hand off a task while your team is discussing it. Leina uses your connected tools and brings the result back to the conversation.
See How Leina Works in SlackLeinaExample Result The customer reports that CSV export stalls after changing the date range. Refreshing did not help, but a seven-day export worked in the conversation.
CSV export support brief
Screendesk + Leina: Your Questions, Answered
Is one transcript response complete?
It is one timestamped transcript page. Request further pages as needed.
What plan is required?
Screendesk API access requires an Enterprise plan.
What should I specify in my request?
Transcripts are paginated. User-list and user-search actions require an admin token.
Make Leina Your Screendesk AI Employee
Start with one task you already need to do. Tell Leina what a finished result should look like.
Connect Screendesk, choose what to share, and hand off your first task.