What to Ask Leina to Do with Pylon
Copy a prompt, add your details, and send it to Leina in your connected team chat.
List a bounded time window and read issue messages.
List Pylon issues from [start time] to [end time within 30 days], then read messages for relevant issues and summarize unresolved questions.
Publish an internal HTML note on a specified issue.
Add internal note [HTML note] to Pylon issue [issue ID or number].
Get Started with Pylon
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Connect Your Account
Connect using your Pylon API Token.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported Pylon Capabilities
Pylon issue, message, account, and contact operations let an AI assistant investigate customer support context.
- Investigate recent issues
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List a bounded time window and read issue messages.
- List Issues
- List Issue Messages
- Add investigation notes
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Publish an internal HTML note on a specified issue.
- Create Issue Note
View All 13 Actions
- Get Me
- List Issues
- Get Issue
- Create Issue
- Update Issue
- List Issue Messages
- Create Issue Note
- Get Account
- Search Accounts
- Create Account
- Get Contact
- Search Contacts
- Create Contact
Frequently Asked Questions
Is create_issue_note a public reply?
It creates an internal note, not a customer-facing reply.
Can I list issues over a full year in one call?
list_issues requires a time range of no more than 30 days; split longer periods into windows.
Can contacts be searched by free text alone?
search_contacts requires a filter and optionally accepts fuzzy text search.
Your AI employee for Pylon
Tell Leina what you need in your team chat. Include the source, destination, and expected result.