What to Ask Leina to Do with LiveAgent
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Summarize a ticket’s subject, status, ownership, and tags.
Read LiveAgent ticket [ticket ID]. Summarize its subject, status, department, owner, and tags. Mark any missing details rather than guessing.
Create a departmental ticket with an initial message while skipping email delivery.
Create a LiveAgent ticket for contact [contact email] in department [department ID], recipient [recipient email], subject “[subject]”, and initial message “[message]”. Do not send email.
Get Started with LiveAgent
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Connect Your Account
Connect a LiveAgent API key and account URL.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported LiveAgent Capabilities
This connection reads and updates LiveAgent tickets and contacts and reads contact groups and departments.
- Read and Maintain Tickets
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List and inspect ticket records, create cases, and update ownership, status, tags, or other editable fields.
- List Tickets
- Get Ticket
- Contacts and Department Directory
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Read or maintain contacts and look up contact groups and departments.
- List Contacts
- Get Contact
View All 12 Actions
- List Tickets
- Get Ticket
- Create Ticket
- Update Ticket
- List Contacts
- Get Contact
- Create Contact
- Update Contact
- List Groups
- Get Group
- List Departments
- Get Department
Frequently Asked Questions
What is needed to create a ticket?
Provide the contact identifier, usually an email address, department ID, recipient email, subject, and initial message. Specify whether mail should be sent.
How can I choose the department?
Ask to list departments and use the chosen department ID for the new ticket or a department update.
Can a ticket summary include the full conversation?
The listed operations retrieve ticket records, not a separate full conversation transcript. Summarize only content present in the ticket response.
Your AI employee for LiveAgent
Tell Leina what you need in your team chat. Include the source, destination, and expected result.