Summarize Customer Conversations

Ask AI to summarize a customer’s message history and identify questions that still need an answer.

What to Ask Leina to Do with Landbot

Copy a prompt, add your details, and send it to Leina in your connected team chat.

Read a selected customer’s messages and extract unresolved requests.

Find customer [email] in Landbot, read the history for customer [chosen ID], and summarize their requests and unanswered questions.

Get Started with Landbot

  1. Connect Your Account

    Connect the Landbot Agent Token from account settings.

  2. Try a Task

    Tell Leina what you need in your team chat. Include the source, destination, and expected result.

    Set Up Leina in Your Chat →
  3. Check the Result

    Review the result and any changes in the connected app.

Supported Landbot Capabilities

The integration reads channels and customers, retrieves message histories, sends text through the current channel, and sets typed customer fields.

Customer communication

Find channels and customers, read messages, send text, and set custom fields.

View All 5 Actions
  • List Channels
  • List Customers
  • Get Customer Messages
  • Send Text
  • Set Customer Field

Visit Provider Website ↗

Frequently Asked Questions

How do I choose the customer?

Search customers using a chosen field or filter by channel, then use the numeric customer ID.

Can AI send a reply?

Yes. Specify the customer ID and exact text to send through their current channel. The result confirms request acceptance.

What is needed to set a custom field?

Provide the customer ID, field name, field type, and value.

Your AI employee for Landbot

Tell Leina what you need in your team chat. Include the source, destination, and expected result.