Summarize a Customer Conversation
Read Intercom conversation [conversation ID] and summarize the issue, responses so far, and unanswered questions for a support handoff.
intercom
Intercom AI Employee
Leina connects to Intercom to help you summarize conversations and prepare support replies with customer context. Ask in your team chat. Leina does the work and brings back the result.
Connect Intercom, choose what to share, and hand off your first task.
Leina + Intercom Example Result
You
Summarize Intercom conversation [conversation ID] for the next support agent. Include what the customer tried and what still needs an answer.
Leina
Here is the handoff summary, including the attempted fixes and the open question.
Intercom · Conversation summary
Support handoff · Export issue
The customer’s issue, attempted fixes, and outstanding question.
- Issue and attempts
- CSV export stops halfway. The customer tried another browser with the same result.
- Open question
- The customer asks whether a smaller date range would avoid the failure.
What Is a Intercom AI Agent?
An Intercom AI assistant reads customer conversations and helps you prepare the next response. Bring in contact activity or help articles when the issue needs more context.
You specify the source and the destination. Leina uses the content available to your connection and returns the result for you to review.
Intercom
Intercom brings customer conversations, contact profiles, and help articles together for support teams.
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Read the conversation
Retrieve the customer message and its replies.
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Trace attempted fixes
Identify the steps the customer has already tried.
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Identify open questions
Separate resolved details from unanswered questions.
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Review the handoff
Return a short recap for the next support agent.
What to Ask Leina to Do with Intercom
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Review Customer Activity
Look up Intercom contact with external ID [external ID], read their recent events, and summarize the activity relevant to this issue: [issue].
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Prepare an Article-Based Answer
Read Intercom conversation [conversation ID]. Find relevant help articles and propose a reply with article references. Return the wording here for review.
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Save an internal handoff
Read Intercom conversation [conversation ID] and add an internal note as admin [admin ID]: [handoff instructions].
intercom
Your next Intercom task can start with a message.
Connect. Ask. Get the Result.
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
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Connect Your Account
Connect the tools involved and give Leina access to the content it needs.
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Try a Task
Share the source material, say where the result belongs, and describe what you need.
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Check the Result
Review the result and any changes in the connected app.
Put Leina to Work in Intercom
Hand off these everyday tasks to your AI employee.
Get Current Admin
Get the currently authorized Intercom admin and workspace metadata.
List Admins
List Intercom admins for the current workspace.
Get Admin
Get a single Intercom admin by identifier.
List Contacts
List Intercom contacts with cursor-based pagination.
Search Contacts
Search Intercom contacts with the official search DSL.
Get Contact
Get a single Intercom contact by identifier.
Get Contact By External Id
Get a single Intercom contact by external ID.
Create Contact
Create a new Intercom contact.
Update Contact
Update an existing Intercom contact.
List Companies
List Intercom companies with pagination.
Get Company
Get a single Intercom company by company ID or name.
List Conversations
List Intercom conversations with cursor-based pagination.
Get Conversation
Get a single Intercom conversation with its conversation parts.
Reply To Conversation
Reply to an Intercom conversation as an admin.
Close Conversation
Close an Intercom conversation.
Reopen Conversation
Reopen an Intercom conversation.
List Events
List recent Intercom data events for one user or lead.
List Tags
List all Intercom tags for the current workspace.
Get Counts
Read Intercom workspace, conversation, or grouped counts.
Get Ticket
Get a single Intercom ticket by internal ticket identifier.
Search Tickets
Search Intercom tickets with the official search DSL.
Get Job Status
Get the status of an Intercom asynchronous job.
List Articles
List Intercom help center articles.
Get Article
Get a single Intercom help center article by identifier.
More Tools for Your AI Employee
Connect the Apps your work depends on, and give Leina the context to carry the task forward.
Keep the Conversation Moving. Let Leina Pick Up the Work.
Hand off a task while your team is discussing it. Leina uses your connected tools and brings the result back to the conversation.
See How Leina Works in SlackLeinaExample Result Here is the handoff summary, including the attempted fixes and the open question.
Support handoff · Export issue
Intercom + Leina: Your Questions, Answered
What can a conversation summary include?
It can cover the customer issue, the replies already made, and unresolved questions from the conversation history. Provide the conversation ID and the focus of the handoff.
Can AI use our help center to draft an answer?
Yes. It can list and read help articles and combine them with the conversation context. Ask for proposed wording in your AI conversation when you want to review it before posting.
Does preparing a reply send it to the customer?
Reading and proposing wording does not send a message. An explicit reply instruction posts a message as the admin you specify; choose a customer reply or an internal note.
Does this connection call Intercom Fin?
These tasks use Intercom records and articles through your authorized account. The assistant in your AI product processes them; this integration does not invoke Fin.
Make Leina Your Intercom AI Employee
Start with one task you already need to do. Tell Leina what a finished result should look like.
Connect Intercom, choose what to share, and hand off your first task.