Help Scout AI Employee

Leina connects to Help Scout to help you prepare reply drafts and summarize support conversations. Ask in your team chat. Leina does the work and brings back the result.

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Connect Help Scout, choose what to share, and hand off your first task.

Leina + Help Scout Example Result

You

Read this customer’s delivery conversation and draft a reply explaining that the replacement is scheduled for Friday. Save it for review.

Leina

The reply is saved as a draft in the conversation.

Help Scout · Example

Delivery follow-up · Reply draft

A customer reply ready for the team to review.

Message: Thanks for your patience. Your replacement is scheduled to ship on Friday.
Follow-up: We’ll share tracking details when they are available.
State: Draft saved; awaiting review.

Prepare a customer reply the team can review before sending.

What Is a Help Scout AI Agent?

A Help Scout AI agent can read a customer conversation, save a reply draft for review, or add an internal handoff note for teammates.

You specify the source and the destination. Leina uses the content available to your connection and returns the result for you to review.

Help Scout

Help Scout brings customer support conversations into shared inboxes.

Choose the conversation
Identify the inbox and customer conversation.
Read the full exchange
Review the conversation before composing a response.
Save for review
Create a draft using your supplied resolution.

What to Ask Leina to Do with Help Scout

Copy a prompt, add your details, and send it to Leina in your connected team chat.

Save a Customer Reply Draft

Find conversation [number] in inbox [inbox] and read the full exchange. Draft a reply for customer [customer] explaining [resolution], and save it without sending.

helpscout

Add an Internal Case Summary

Read conversation [conversation] and add an internal note with the issue, attempted fixes, and unresolved questions.

helpscout

Your next Help Scout task can start with a message.

Get Started

Connect. Ask. Get the Result.

Tell Leina what you need in your team chat. Include the source, destination, and expected result.

Connect Your Account

Connect the tools involved and give Leina access to the content it needs.
Try a Task

Share the source material, say where the result belongs, and describe what you need.
Check the Result

Review the result and any changes in the connected app.

Put Leina to Work in Help Scout

Hand off these everyday tasks to your AI employee.

List Inboxes

List the Help Scout inboxes available to the connected user.

List Inbox Folders

List the folders and conversation counts in a Help Scout inbox.

List Inbox Custom Fields

List the custom field definitions and dropdown options for a Help Scout inbox.

List Saved Replies

List the approved saved reply templates available in a Help Scout inbox.

Get Saved Reply

Get the complete email and chat content of a Help Scout saved reply.

List Users

List Help Scout users, optionally filtered by email or inbox.

List Tags

List tags used across the connected Help Scout account.

List Workflows

List Help Scout workflows, including the manual automations that can be run.

List Conversations

List and filter conversations in the connected Help Scout account.

Get Conversation

Get one Help Scout conversation by ID.

List Threads

List the complete threads belonging to a Help Scout conversation.

List Customers

List and filter customers in the connected Help Scout account.

Get Customer

Get one Help Scout customer by ID.

Create Customer

Create a Help Scout customer with a primary email address.

Create Conversation

Create a Help Scout conversation with one initial text thread.

Create Reply

Add a published reply or draft reply to a Help Scout conversation.

Create Note

Add an internal note to a Help Scout conversation.

Run Manual Workflow

Run a configured Help Scout manual workflow on up to 50 conversations.

Replace Conversation Custom Fields

Replace the complete custom field state of a Help Scout conversation.

Snooze Conversation

Snooze a Help Scout conversation until a specific future time.

Unsnooze Conversation

Remove the snooze from a Help Scout conversation and return it to its queue.

Set Conversation Status

Replace the status of a Help Scout conversation.

Assign Conversation

Assign a Help Scout conversation to a user or leave it unassigned.

Replace Conversation Tags

Replace the complete tag list on a Help Scout conversation.

More Tools for Your AI Employee

Connect the Apps your work depends on, and give Leina the context to carry the task forward.

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Hand off a task while your team is discussing it. Leina uses your connected tools and brings the result back to the conversation.

See How Leina Works in Slack

LeinaExample Result