What to Ask Leina to Do with HelpDesk
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Search a subject or period and read selected tickets to summarize issues.
Find HelpDesk tickets matching [search query] created between [start date] and [end date]. Read relevant tickets and summarize customer issues, priorities, and assignments.
Add your supplied note for agents without making it a public message.
Add this private plain-text note to HelpDesk ticket [ticket UUID]: [note text]. Keep it visible to agents only.
Get Started with HelpDesk
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Connect Your Account
Connect a HelpDesk Personal Access Token and Account ID.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported HelpDesk Capabilities
HelpDesk connects ticket search, creation, updates, deletion, silo changes, and agent or team records for assignment.
- Ticket Reading and Updates
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Search and read tickets, create a ticket, or update its details and public or private message.
- List Tickets
- Get Ticket
- Assignment and Ticket Lifecycle
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Read agents and teams, move tickets to another silo, or delete a chosen ticket.
- List Agents
- List Teams
View All 8 Actions
- List Tickets
- Get Ticket
- Create Ticket
- Update Ticket
- Delete Ticket
- Move Ticket To Silo
- List Agents
- List Teams
Frequently Asked Questions
How do I identify a ticket?
Search by subject, full-text query, or short ticket ID. Use the ticket UUID from the result for reading and updates.
Can a note stay private to agents?
Yes. Request a private note when adding text to a ticket. A public message uses a different visibility choice.
What does creating a ticket require?
Provide the requester’s email and the first plain-text message. Add a subject, priority, or assignment details when needed.
Your AI employee for HelpDesk
Tell Leina what you need in your team chat. Include the source, destination, and expected result.