What to Ask Leina to Do with Gorgias
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Find a customer and organize their tickets by status and channel.
Find Gorgias customer [email], then list their tickets. Summarize subjects, statuses, channels, and update dates with ticket IDs.
Get Started with Gorgias
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Connect Your Account
Connect your Gorgias API key, REST API account email, and helpdesk domain.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported Gorgias Capabilities
Gorgias operations read helpdesk account data, users, customers, tickets, and tags. Ticket details include status and customer context.
- Helpdesk records
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Read customers and ticket summaries, inspect views through ticket filters, and list users and tags.
- List Customers
- List Tickets
View All 6 Actions
- Get Account
- List Users
- List Customers
- List Tickets
- Get Ticket
- List Tags
Frequently Asked Questions
How do I find tickets for a customer?
Find their customer ID using an email or external ID, then filter tickets by that customer.
What can a ticket summary include?
Subject, status, channel, customer details, and creation or update dates; full conversation text is not guaranteed by the summary.
Can this connection reply to tickets?
Current operations read helpdesk records and do not include sending replies or changing ticket status.
Your AI employee for Gorgias
Tell Leina what you need in your team chat. Include the source, destination, and expected result.