What to Ask Leina to Do with Gleap
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Inspect tickets matching status and priority criteria.
List Gleap tickets with [status and priority]. Read tickets [IDs], group their descriptions by issue theme and summarize assignments and unresolved details.
Record an issue with a chosen title, description and priority.
Create a Gleap ticket titled [title] with description [text], priority [level] and assignment [user or team ID]. Prevent automatic replies and report the ticket ID.
Get Started with Gleap
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Connect Your Account
Connect with a Gleap API key and project ID from project security settings.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported Gleap Capabilities
Read project tickets and contact sessions, create or update their records and delete specified tickets. AI can group ticket themes or turn supplied issue details into a ticket with the priority and assignment you choose.
- Ticket records
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Read or change ticket content, classification and assignment.
- List Tickets
- Get Ticket
- Contact sessions
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Find and maintain project contact records.
- List Contacts
- Get Contact By User Id
View All 11 Actions
- Get Current User
- List Contacts
- Get Contact By User Id
- Create Contact
- Update Contact
- List Tickets
- Get Ticket
- Create Ticket
- Create Ticket With Message
- Update Ticket
- Delete Ticket
Frequently Asked Questions
Can I choose a project for each task?
The connection stores the project ID. Use the connection configured for the intended project.
How do I identify a contact?
Use the external user ID for lookup and the Gleap session ID for updates.
Can ticket creation avoid an automatic reply?
Yes. Request prevention of automatic replies when creating the ticket.
Your AI employee for Gleap
Tell Leina what you need in your team chat. Include the source, destination, and expected result.