What to Ask Leina to Do with Freshservice
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Read ticket details and organize outstanding issues by priority.
List tickets in workspace [ID] updated since [date]. Read the relevant details and summarize the unresolved issues by priority.
Find a catalog item and submit a request for the named requester.
Find catalog items matching “laptop”. Create a service request for item [display ID], requester [email], quantity one, using these required fields: [values].
Get Started with Freshservice
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Connect Your Account
Connect your Freshservice API key and account domain; optionally set a default workspace ID.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported Freshservice Capabilities
Freshservice connects IT support tickets with service catalog requests. This integration reads ticket details and locations and creates tickets or catalog requests.
- Support ticket records
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List and read tickets or create a ticket with requester, status, and priority.
- List Tickets
- Get Ticket
- Service catalog requests
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Find catalog items and create requests in the chosen workspace.
- List Service Catalog Items
- Create Service Request
View All 6 Actions
- List Tickets
- Get Ticket
- Create Ticket
- List Locations
- List Service Catalog Items
- Create Service Request
Frequently Asked Questions
How do I choose the right workspace?
Supply a workspace ID for multi-workspace accounts, or use the default saved on the connection.
What do I need for a catalog request?
Use the catalog item display ID and supply the requester and any required custom fields.
Can AI create a support ticket?
Yes. Specify the subject, description, status, priority, and requester details.
Your AI employee for Freshservice
Tell Leina what you need in your team chat. Include the source, destination, and expected result.