Summarize a Support Conversation
Read Freshdesk ticket [ticket ID] and all its conversations. Summarize the customer’s issue, actions already taken, and unresolved questions, with source conversation references.
freshdesk
Freshdesk AI Employee
Leina connects to Freshdesk to help you review ticket histories and understand customer issues. Ask in your team chat. Leina does the work and brings back the result.
Connect Freshdesk, choose what to share, and hand off your first task.
Leina + Freshdesk Example Result
You
Read Freshdesk ticket [ticket ID] and its conversation history. What has been tried, and what is still unresolved?
Leina
I’ve summarized the discussion and separated the attempted fixes from the remaining issue.
Freshdesk · Ticket review
Ticket review · Login issue
A read-only review of the conversation and unresolved issue.
- Already tried
- The customer reset their password and cleared browser cookies.
- Still unresolved
- Login still returns an error. The last conversation asks for a screenshot.
What Is a Freshdesk AI Agent?
A Freshdesk AI assistant reads tickets and their conversations to explain what happened. Ask for a case summary or a review of one customer’s recent issues.
You specify the source and the destination. Leina uses the content available to your connection and returns the result for you to review.
Freshdesk
Freshdesk keeps customer support tickets and their conversations together.
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Read ticket details
Retrieve the customer’s reported issue.
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Read the discussion
Read the relevant conversation pages for context.
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Separate fixes and gaps
Identify attempted fixes and unresolved questions.
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Review the case
Return the findings without changing the ticket.
What to Ask Leina to Do with Freshdesk
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Find a Customer’s Tickets
List Freshdesk tickets for requester email [email], updated since [date and time]. Read relevant tickets and summarize the issues by ticket ID.
freshdesk
Prepare reply wording
Read Freshdesk ticket [ticket ID] and its conversations. Propose a reply acknowledging what the customer already tried and asking only for the missing details. Return the wording here.
freshdesk
Your next Freshdesk task can start with a message.
Connect. Ask. Get the Result.
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
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Connect Your Account
Connect the tools involved and give Leina access to the content it needs.
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Try a Task
Share the source material, say where the result belongs, and describe what you need.
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Check the Result
Review the result and any changes in the connected app.
Put Leina to Work in Freshdesk
Hand off these everyday tasks to your AI employee.
Get Account
Get Freshdesk account details for the current API key.
List Tickets
List Freshdesk tickets with optional filters and include expansions.
Get Ticket
Get a single Freshdesk ticket by identifier.
List Ticket Conversations
List conversations attached to a Freshdesk ticket.
More Tools for Your AI Employee
Connect the Apps your work depends on, and give Leina the context to carry the task forward.
Keep the Conversation Moving. Let Leina Pick Up the Work.
Hand off a task while your team is discussing it. Leina uses your connected tools and brings the result back to the conversation.
See How Leina Works in SlackLeinaExample Result I’ve summarized the discussion and separated the attempted fixes from the remaining issue.
Ticket review · Login issue
Freshdesk + Leina: Your Questions, Answered
Can I focus on one customer?
Yes. Filter ticket lists by requester email or requester ID.
Can the summary include the discussion?
Read ticket conversations alongside the ticket details, and request all relevant conversation pages.
Can AI send a reply through this connection?
The current operations read tickets and conversations. Sending replies is not included.
Make Leina Your Freshdesk AI Employee
Start with one task you already need to do. Tell Leina what a finished result should look like.
Connect Freshdesk, choose what to share, and hand off your first task.