What to Ask Leina to Do with Dixa
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Extract the issue, previous responses and unresolved questions from a selected conversation.
Read Dixa conversation [conversation ID] and its available messages. Summarize the customer issue, actions already discussed and unresolved questions. Identify any gaps in the message history and cite relevant message identifiers when present.
Combine agent names with their current presence and connection status.
List Dixa agents and their current presence records. Match names to user IDs and summarize who is online, working or away, with the observation time where available.
Get Started with Dixa
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Connect Your Account
Connect with a Dixa API token created by an administrator.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported Dixa Capabilities
Inspect Dixa conversations, customer records, agents and presence information. AI can organize message content into a case summary and relate agent IDs to the current presence records.
- Customer and conversation records
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Read a selected conversation and messages, and find customer details by contact information.
- Get Conversation
- List Conversation Messages
- Agent information and presence
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Inspect agent profiles and current presence records.
- List Agents
- Get Agent
View All 7 Actions
- List Agents
- Get Agent
- List Presence
- List End Users
- Get End User
- Get Conversation
- List Conversation Messages
Frequently Asked Questions
What should I provide for a case summary?
Provide the Dixa conversation ID and the questions you want answered. Customer contact information can help with a separate customer lookup.
What does a conversation summary include?
The customer issue, responses, decisions and open questions found in the retrieved messages. It should flag missing context rather than assume the case is resolved.
Does presence show future staffing?
Presence describes the agent status reported at the time of the request. It is useful for a current overview, not a future staffing schedule.
Your AI employee for Dixa
Tell Leina what you need in your team chat. Include the source, destination, and expected result.