What to Ask Leina to Do with Dialpad WFM
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Compare schedule records and recorded metrics in the same time window.
For [start and end times with timezone], review Dialpad WFM schedules and metrics for agents [emails]. Summarize schedule entries and the agent and activity measures present in the records. Highlight notable differences and state which measures support each observation.
Get Started with Dialpad WFM
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Connect Your Account
Connect with a Dialpad WFM access token requested from your customer success manager.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported Dialpad WFM Capabilities
Read Dialpad WFM schedules and agent or activity metrics for a specified interval. AI can organize the records by agent and summarize the patterns relevant to your workforce review.
- Schedules and recorded metrics
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Read schedule entries and agent or activity metrics by reporting interval.
- Get Schedule
- List Agent Metrics
View All 3 Actions
- Get Schedule
- List Agent Metrics
- List Activity Metrics
Frequently Asked Questions
How do I make comparisons consistent?
Use one start and end interval with timezone and the same agent scope. Specify whether deleted agents belong in the report.
Can I focus on a few agents?
Supply their email addresses for metric filtering. The schedule report can then be organized alongside the selected agent metrics.
Can this change staffing schedules?
The exposed operations read schedules and metrics. They do not create or change schedules.
Your AI employee for Dialpad WFM
Tell Leina what you need in your team chat. Include the source, destination, and expected result.