Ask your support bot a question
Ask my Botsonic bot: [question]. Use chat ID [UUID] and this context: [context]. Show the answer, any sources, and suggested follow-up questions. Clearly separate the bot answer from your own explanation.
botsonic
Botsonic AI Employee
Leina connects to Botsonic to help you ask your support bot and review its answers. Ask in your team chat. Leina does the work and brings back the result.
Connect Botsonic, choose what to share, and hand off your first task.
Leina + Botsonic Example Result
You
Ask our support bot whether a workspace admin can export last month’s invoices, and where to find the export.
Leina
The bot says workspace admins can export invoices from Billing. Its answer and suggested follow-up are shown below.
Botsonic · Bot response
Exporting monthly invoices
The bot explains the permission and location.
- Answer
- Workspace admins can export invoices. Open Settings → Billing → Invoices, select last month, and choose Export.
- Suggested follow-up
- Do you need individual invoices or a combined export?
What Is a Botsonic AI Agent?
AI sends your question and conversation context to Botsonic, then presents the bot’s answer and any follow-up questions. It can also review saved conversations against existing FAQs.
You specify the source and the destination. Leina uses the content available to your connection and returns the result for you to review.
Botsonic
Botsonic is a platform for building AI chatbots using business knowledge and support content.
-
Frame the billing question
Include the admin role and the requested month in the bot question.
-
Get the bot response
Send the question to the connected Botsonic bot.
-
Present the answer
Keep the bot’s explanation and suggested follow-up clearly identified.
What to Ask Leina to Do with Botsonic
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Find help content gaps in conversations
Review Botsonic conversations updated between [start] and [end], paging through the selected scope. Read relevant chats and search FAQs for recurring questions. Summarize customer questions, recorded answers, and suggested FAQ revisions as drafts. Do not change bot content.
botsonic
Your next Botsonic task can start with a message.
Connect. Ask. Get the Result.
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
-
Connect Your Account
Connect the tools involved and give Leina access to the content it needs.
-
Try a Task
Share the source material, say where the result belongs, and describe what you need.
-
Check the Result
Review the result and any changes in the connected app.
Put Leina to Work in Botsonic
Hand off these everyday tasks to your AI employee.
Generate Response
Generate one synchronous response from the connected Botsonic bot.
List Faqs
List FAQs attached to the connected Botsonic bot token.
List Conversations
List conversations for the connected Botsonic bot token.
Get Conversation
Get one Botsonic conversation by chat identifier.
More Tools for Your AI Employee
Connect the Apps your work depends on, and give Leina the context to carry the task forward.
Keep the Conversation Moving. Let Leina Pick Up the Work.
Hand off a task while your team is discussing it. Leina uses your connected tools and brings the result back to the conversation.
See How Leina Works in SlackLeinaExample Result The bot says workspace admins can export invoices from Billing. Its answer and suggested follow-up are shown below.
Exporting monthly invoices
Botsonic + Leina: Your Questions, Answered
What should I provide when asking the bot?
Provide your question and a chat UUID. Include relevant conversation context when the answer depends on earlier messages.
Will every answer include sources?
The answer can include sources and follow-up questions when Botsonic supplies them. Missing sources should be identified rather than invented.
Can this connection update the bot’s FAQs?
It reads FAQs and conversations and generates bot responses. Suggested FAQ changes can be prepared as drafts; FAQ editing is not included.
Make Leina Your Botsonic AI Employee
Start with one task you already need to do. Tell Leina what a finished result should look like.
Connect Botsonic, choose what to share, and hand off your first task.