Explain a Message’s Recorded Interactions
Read Bird workspace [workspace ID], channel [channel ID], message [message ID] and its interactions. Explain the recorded status and interactions, and suggest a follow-up draft without sending it.
bird
Bird AI Employee
Leina connects to Bird to help you explain customer message interactions and draft follow-ups. Ask in your team chat. Leina does the work and brings back the result.
Connect Bird, choose what to share, and hand off your first task.
Leina + Bird Example Result
You
Review the workshop invitation [message ID] in Bird workspace [workspace ID], channel [channel ID]. Summarize its interactions and draft a short follow-up to Maya, without sending it.
Leina
The invitation was delivered and has a recorded link click. I’ve drafted a follow-up about the workshop agenda.
Bird · Message review
Maya’s workshop invitation
A delivery record and link interaction provide context for the draft.
- Recorded activity
- Invitation delivered; the workshop agenda link was clicked.
- Follow-up draft
- Hi Maya, do you have any questions about the workshop agenda? Happy to help you choose a session.
What Is a Bird AI Agent?
AI reads a Bird message and its recorded interactions to summarize customer engagement and draft a relevant follow-up. It can also look up contact attributes for a separate contact brief.
You specify the source and the destination. Leina uses the content available to your connection and returns the result for you to review.
Bird
Bird is a customer communications platform that brings messaging channels, contacts, and engagement tools into a workspace.
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Identify the invitation
Share the workspace, channel, and message IDs.
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Review and draft
AI summarizes the saved interactions and writes a follow-up for you to review.
What to Ask Leina to Do with Bird
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Prepare a Contact Brief
Search Bird workspace [workspace ID] for contact identifier [emailaddress or phonenumber] with value [value]. Summarize matching contacts and flag ambiguous matches.
bird
Your next Bird task can start with a message.
Connect. Ask. Get the Result.
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
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Connect Your Account
Connect the tools involved and give Leina access to the content it needs.
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Try a Task
Share the source material, say where the result belongs, and describe what you need.
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Check the Result
Review the result and any changes in the connected app.
Put Leina to Work in Bird
Hand off these everyday tasks to your AI employee.
List Channels
List channels configured for a Bird workspace with optional filters.
Get Channel
Retrieve a specific Bird workspace channel by ID.
Get Message
Retrieve a Bird channel message by ID.
List Message Interactions
List interactions recorded for a Bird channel message.
Send Message
Send one message through a Bird workspace channel.
Send Batch Messages
Send a batch of up to 100 messages through a Bird workspace channel and return the accepted batch IDs.
List Contacts
List contacts in a Bird workspace.
Get Contact
Retrieve a Bird contact by ID, optionally requesting specific attributes.
Search Contact By Identifier
Search Bird contacts by an identifier key and value.
Create Contact
Create a Bird contact with identifiers, attributes, display name, or list IDs.
Update Contact
Update a Bird contact's identifiers, attributes, or list memberships.
Delete Contact
Delete a Bird contact by ID.
More Tools for Your AI Employee
Connect the Apps your work depends on, and give Leina the context to carry the task forward.
Keep the Conversation Moving. Let Leina Pick Up the Work.
Hand off a task while your team is discussing it. Leina uses your connected tools and brings the result back to the conversation.
See How Leina Works in SlackLeinaExample Result The invitation was delivered and has a recorded link click. I’ve drafted a follow-up about the workshop agenda.
Maya’s workshop invitation
Bird + Leina: Your Questions, Answered
What should I provide for a message review?
Provide the workspace, channel, and message IDs. This identifies one saved message and its interactions.
Will a follow-up suggestion send a message?
A review can produce draft text. Sending is a separate operation that needs the channel, recipient, and message content.
Can AI locate a contact by email or phone?
Yes. Supply the identifier type and value, along with the workspace ID.
Make Leina Your Bird AI Employee
Start with one task you already need to do. Tell Leina what a finished result should look like.
Connect Bird, choose what to share, and hand off your first task.