What to Ask Leina to Do with OneDesk
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Find item IDs with explicit types and criteria, then read a selected item.
Filter OneDesk items of types [item types] with properties [criteria], read selected external ID [external ID], and summarize its details.
Filter project identifiers and read the target project.
Filter OneDesk projects using [properties], read project [external ID], and prepare a summary of the returned project data.
Get Started with OneDesk
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Connect Your Account
Connect with a OneDesk public API key.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported OneDesk Capabilities
OneDesk connects supported service operations to your AI assistant. Filter projects and work items, retrieve selected details, and summarize the returned work context.
- Project Research
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Filter project IDs and retrieve project details.
- Filter Projects
- Get Project
- Work Item Research
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Filter work item IDs by type and retrieve item details.
- Filter Items
- Get Item
View All 5 Actions
- Get Organization Profile
- Filter Projects
- Get Project
- Filter Items
- Get Item
Frequently Asked Questions
Why does filtering return identifiers?
Filter actions identify matching external IDs. Use the detail action to read each selected record.
How do I specify a work item?
Use either its external ID or numeric ID for the detail request.
What do item filters require?
Supply itemTypes and any supported property or custom-field filters.
Your AI employee for OneDesk
Tell Leina what you need in your team chat. Include the source, destination, and expected result.