What to Ask Leina to Do with Kustomer
Copy a prompt, add your details, and send it to Leina in your connected team chat.
Read a customer and its company details for a profile summary.
Find Kustomer customer [email address], include company information, and summarize the identity and contact attributes provided.
Merge the supplied profile changes into an identified customer record.
Update Kustomer customer [customer ID] with these changes: [field names and intended values]. Merge them with the existing resource without full replacement.
Get Started with Kustomer
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Connect Your Account
Connect a Kustomer API key.
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Try a Task
Tell Leina what you need in your team chat. Include the source, destination, and expected result.
Set Up Leina in Your Chat → -
Check the Result
Review the result and any changes in the connected app.
Supported Kustomer Capabilities
This connection searches and maintains Kustomer customer profiles, including identity, contact, tag, and custom attribute information.
- Customer Lookup and Search
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Find customers by ID, email, external ID, phone, or structured search criteria.
- Get Customer
- Get Customer By Email
- Customer Profiles
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Create customer profiles or update their supplied attributes.
- Create Customer
- Update Customer
View All 8 Actions
- List Customers
- Get Customer
- Get Customer By Email
- Get Customer By External Id
- Get Customer By Phone
- Search Customers
- Create Customer
- Update Customer
Frequently Asked Questions
Can I use an ID from another system?
Yes, when it is stored as the customer’s external ID in Kustomer. Provide that external ID for lookup.
How should I describe custom attributes?
Use the field names configured for your account and their intended values. The assistant should not invent account-specific fields.
Does this connection read customer conversations?
The current actions work with customer profiles. They do not retrieve conversation messages or send replies.
Your AI employee for Kustomer
Tell Leina what you need in your team chat. Include the source, destination, and expected result.