Understand Customer Payment Activity

Identify a customer, transaction, or currency exchange to inspect. AI can explain the records and fee details without creating a payment.

What to Ask Leina to Do with Fern

Copy a prompt, add your details, and send it to Leina in your connected team chat.

Read a customer and selected transactions to summarize status, payment routes, and fees.

Read Fern customer [customer ID] and list their transactions. Inspect transaction [transaction ID] and explain its status, source, destination, and fees.

Request an exchange rate for specified currencies, methods, and amount.

Read Fern exchange details for [source amount and currency] using [source payment method] to [destination currency and payment method]. Explain the exchange rate, destination amount, and fee components.

Get Started with Fern

  1. Connect Your Account

    Connect a Fern API key.

  2. Try a Task

    Tell Leina what you need in your team chat. Include the source, destination, and expected result.

    Set Up Leina in Your Chat →
  3. Check the Result

    Review the result and any changes in the connected app.

Supported Fern Capabilities

Fern exposes customer and payment-account records alongside transaction status and exchange-rate information. These operations support reading and comparing existing payment activity.

Read Customers and Payment Accounts

List or retrieve customers and their payment accounts with optional verification and payment details.

Read Transactions and Exchange Details

Inspect transaction records and request exchange rates, amounts, and fee information.

View All 7 Actions
  • List Customers
  • Get Customer
  • List Payment Accounts
  • Get Payment Account
  • Get Exchange Rate
  • List Transactions
  • Get Transaction

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Frequently Asked Questions

How do I include fees in an exchange review?

Provide the source amount along with both currencies and payment methods to request fee details and the destination amount.

Can AI explain a transaction’s status?

Yes. Supply its transaction ID so AI can inspect the status, payment details, and fees.

Can this initiate a transfer?

These operations read customers, payment accounts, transactions, and exchange details; transfer creation is not included.

Your AI employee for Fern

Tell Leina what you need in your team chat. Include the source, destination, and expected result.